Regulation

Who we are

This website is operated by MWC Group UK, the United Kingdom branch of Manentia Wealth Consulting Group AG, a Swiss company registered under number CHE-116.117.306.

MWC Group UK provides wealth management, financial planning and insurance services to clients in the United Kingdom as part of the wider MWC Group.

Authorisation and permitted business

MWC Group UK is authorised and regulated by the Financial Conduct Authority (FCA), 12 Endeavour Square, Stratford, London, E20 1JN, under Firm Reference Number 973440.

Our permissions, as shown on the FCA Financial Services Register, are:

advising on investments;
advising on pension transfers and pension opt-outs;
arranging (bringing about) deals in investments;
making arrangements with a view to transactions in investments;
managing investments; and
insurance distribution.

We do not hold client money.

You can check our details on the FCA Financial Services Register at www.fca.org.uk/firms/systems-reporting/register or by calling the FCA on 0800 111 6768.

Relationship with our Swiss parent and delegation

MWC Group UK is the UK establishment (Companies House BR024616) of Manentia Wealth Consulting Group AG, a Swiss company registered in the UK as an overseas company (FC039510). The Swiss parent is:

licensed by FINMA as a portfolio manager under the Financial Institutions Act (FinIA) and supervised on an ongoing basis by the supervisory organisation AOOS – Schweizerische Aktiengesellschaft für Aufsicht; and
registered with FINMA as a non-tied insurance intermediary (register no. F01041698).

In some cases, portfolio management services for UK clients are carried out by Manentia Wealth Consulting Group AG in Switzerland under a delegation arrangement that is consistent with FCA requirements.

MWC Group UK remains responsible for its UK regulatory obligations and for the overall management of your client relationship.

Cross-border services and applicable rules

Where services involve both the UK branch and our Swiss parent, we apply the conduct, client-protection and anti-money-laundering rules that are relevant to your situation, including FCA rules for UK-regulated activities and the applicable Swiss framework for services performed from Switzerland.

If you have any questions about how regulation applies to your own arrangements, please speak to your usual MWC contact and we will be happy to explain.

Complaints and dispute resolution

If you are dissatisfied with our services, please contact us using the details below.

We will investigate your complaint and aim to provide a prompt, fair and clear response.
If your complaint relates to UK-regulated activities and you are an eligible complainant, you may have the right to refer it to the Financial Ombudsman Service (FOS) if you are not satisfied with our final response.

Where a complaint relates to portfolio-management services performed from Switzerland, we will explain which dispute-resolution body is competent (for example, the UK Financial Ombudsman Service and/or a recognised Swiss ombudsman) and how your complaint will be handled in practice.

How to complain: email complaints@mwcgroup.ch or write to Complaints, MWC Group UK, The Stables, Park Lidgett Farm, Ossington, Newark, Nottinghamshire NG23 6LG. We will acknowledge your complaint promptly and send you our final response within eight weeks of receiving it.

If you are an eligible complainant and you are not satisfied with our final response, or we have not responded within eight weeks, you may refer your complaint to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567, www.financial-ombudsman.org.uk. You must normally do so within six months of our final response.

Summaries of our complaints, conflicts of interest and order transmission policies are on our Policies & Disclosures page. The full policies are available on request from complaints@mwcgroup.ch.